Terms and Conditions

Introduction

Welcome to Promolineau Pet Services Pty Ltd. These Terms and Conditions govern your use of our pet care services, website, and any related services. By using our services or visiting our website, you agree to be bound by these terms.

These terms are legally binding under Australian law, particularly the Australian Consumer Law and various state and territory regulations governing pet care services.

Definitions

In these Terms and Conditions:

• "Promolineau" refers to Promolineau Pet Services Pty Ltd, ABN 45 678 912 345
• "Services" include pet boarding, day care, grooming, training, and related pet care services
• "Client" refers to the pet owner or legal guardian booking services
• "Pet" refers to any animal under the Client's care receiving our services
• "Facility" refers to our premises at 25 Alexandra St, Drummoyne NSW 2047
• "Booking" refers to any reservation for services made by the Client

Services and Bookings

Booking Requirements

• All bookings must be made at least 24 hours in advance, subject to availability
• Client must provide accurate and complete information about the pet including age, breed, weight, health status, and vaccination records
• Client must disclose any behavioral issues, health conditions, or special requirements
• Bookings are confirmed only upon receipt of full payment or deposit as specified
• Promolineau reserves the right to refuse service to any pet for safety or health reasons

Cancellation Policy

• Cancellations made more than 7 days before the booking date receive a full refund
• Cancellations made 3-7 days before receive a 50% refund
• Cancellations made less than 72 hours before receive no refund
• No-shows will be charged the full service fee
• Refunds may be provided as credit for future services at Promolineau's discretion

Client Responsibilities

Health and Vaccination Requirements

• Client must ensure all vaccinations are current and provide proof before service commencement
• Required vaccinations include Rabies, DHPP (for dogs), FVRCP (for cats), and Bordetella
• Client must inform Promolineau of any health issues, medications, or special dietary needs
• Pets showing signs of illness will not be accepted for service until cleared by a veterinarian

Behavior and Temperament

• Client must disclose any aggressive behavior, anxiety issues, or special behavioral needs
• Promolineau reserves the right to refuse service to pets with severe behavioral issues
• Client agrees that Promolineau may use appropriate handling techniques for pet safety
• Pets that pose a danger to staff or other animals may be removed from service without refund

Personal Property

• Client is responsible for labeling all personal items brought for their pet
• Promolineau is not responsible for lost, damaged, or stolen personal items
• Valuable items, jewelry, or irreplaceable items should not be brought to the facility
• Client agrees that Promolineau may dispose of damaged or soiled items as necessary

Promolineau's Responsibilities

Standard of Care

• We will provide professional, compassionate care consistent with industry standards
• We will maintain clean, safe, and secure facilities
• We will provide appropriate food, water, exercise, and attention
• We will maintain proper staff-to-pet ratios for safety and supervision
• We will administer medications as directed by the Client

Emergency Care

• In case of medical emergency, we will attempt to contact the Client immediately
• If unable to reach the Client, we will contact the emergency contact provided
• We will seek veterinary care as necessary, with Client responsible for all veterinary costs
• We maintain relationships with local veterinary clinics for emergency situations

Payment Terms

Fees and Charges

• All prices are quoted in Australian Dollars and include GST where applicable
• Payment is required in full at the time of booking for services under 7 days
• For extended stays, a 50% deposit is required with balance due at check-in
• Additional charges may apply for special care, medication administration, or extended hours
• Prices are subject to change with 30 days notice to existing clients

Payment Methods

• We accept cash, credit card (Visa, Mastercard, American Express), and bank transfer
• Credit card payments may incur a processing fee as specified
• All payments must be made in Australian currency
• Returned checks or failed payments will incur a $25 administration fee

Limitation of Liability

• Promolineau's liability is limited to the fees paid for services
• We are not liable for injury, illness, or death resulting from pre-existing conditions
• We are not liable for injuries resulting from normal pet behavior or interactions
• We are not liable for loss or damage to personal property
• Client agrees to indemnify Promolineau against all claims arising from pet behavior
• This limitation does not apply to negligence or breach of statutory rights

Insurance and Liability

• Promolineau maintains comprehensive public liability insurance
• Client agrees that their pet insurance, if any, is primary coverage
• Client acknowledges that pet care involves inherent risks
• Client assumes all risks associated with pet boarding and care services

Termination of Services

• Promolineau may terminate services immediately for non-payment, health concerns, or behavioral issues
• Client may terminate services with 24 hours notice, subject to cancellation policies
• No refund will be provided for early termination due to pet behavioral issues
• Promolineau may remove pets from facilities for safety reasons without prior notice

Website Terms

Website Use

• Website content is for informational purposes only
• We reserve the right to modify website content without notice
• Unauthorized use of website content is prohibited
• We make no warranties about website accuracy or reliability

Online Bookings

• Online bookings are subject to confirmation and availability
• Technical errors do not constitute binding contracts
• We reserve the right to refuse any online booking for any reason

Dispute Resolution

• Disputes will first be addressed through direct negotiation
• If unresolved, disputes may be referred to mediation
• Legal proceedings will be governed by New South Wales law
• Courts of New South Wales have exclusive jurisdiction over disputes

General Provisions

• These terms constitute the entire agreement between parties
• Waiver of any term does not constitute waiver of any other term
• Invalid provisions will be removed without affecting remaining terms
• Notices will be sent to contact information provided by Client
• These terms are governed by and construed in accordance with Australian law

Contact Information

For questions about these Terms and Conditions, please contact:

• Email: promolineau@gmail.com
• Phone: +61413584316
• Address: 25 Alexandra St, Drummoyne NSW 2047, Australia

These Terms and Conditions were last updated on January 1, 2026.